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Privacy Policy

Welcome to moverglide, operated via www.moverglide.com. We are committed to safeguarding and respecting your privacy in strict compliance with the General Data Protection Regulation (GDPR) and the applicable data protection laws of the Federal Republic of Germany (such as the Federal Data Protection Act – BDSG).

This Privacy Policy outlines how your personal data is collected, used, stored, and protected when you visit our website or engage our moving and relocation coordination services.

1. Data Controller Identity

The data controller responsible for the processing of personal data collected through this website within the meaning of the GDPR is:

  • Brand Name: moverglide
  • Website: www.moverglide.com
  • Contact Email: service@moverglide.com
  • Registered Business Address: [Insert Your German Registered Address]

2. Collection of Personal Data and Processing Purposes

We collect and process personal data strictly to the extent necessary to provide our moving and relocation coordination services, process inquiries, and fulfill contractual obligations.

  • Communication and Inquiry Data: When you contact us via email (service@moverglide.com) or fill out our inquiry forms, we collect your name, email address, telephone number, and moving logistics details (such as pickup and delivery addresses) to evaluate and prepare your quotation.
  • Transaction and Payment Data: When you proceed with a booking deposit, payment processing services are handled securely via our designated payment processor, Stripe (Stripe Payments Europe, Ltd.). When transactions occur, financial and transactional data are collected and processed directly by Stripe in accordance with their respective privacy standards and PCI-DSS compliance regulations.
  • Server Log Data: When visiting www.moverglide.com, our web hosting infrastructure automatically collects and stores technical data transmitted by your browser (such as IP address, browser type, access time, and operating system) for system security and operational integrity.

3. Payment Processing via Stripe

To execute secure online financial transactions for service deposits, we utilize Stripe as our payment service provider.

  • Data Transmission: When you submit payment details, your personal and transactional information is transmitted directly to Stripe for the purpose of payment authentication, fraud prevention, and transaction processing.
  • Compliance: Stripe processes your payment data in compliance with international data security standards, including Payment Card Industry Data Security Standards (PCI-DSS). For further details regarding how Stripe handles your personal information, please review the Stripe Privacy Policy available on their official website.

4. Data Retention Periods

In accordance with German and European statutory data protection and commercial regulations, personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with statutory retention obligations:

  • Commercial and Tax Retention Obligations: Under the German Commercial Code (HGB) and the German Fiscal Code (AO), booking records, invoices, and relevant commercial correspondence are retained for statutory periods of 6 to 10 years.
  • Inquiry and Communication Data: General inquiries that do not result in a formal service contract are deleted or anonymized once the communication is fully resolved, unless ongoing legal obligations require longer retention.
  • Operational Log Data: Technical server logs are automatically purged or anonymized after a short operational window, typically not exceeding 30 days, unless required for investigating security incidents.

5. Data Subject Rights under the GDPR

As a data subject located within the European Union, you possess comprehensive statutory rights under the GDPR regarding your personal data:

  • Right of Access (Article 15 GDPR): You have the right to request confirmation as to whether personal data concerning you is being processed, and access to specific details regarding that data.
  • Right to Rectification (Article 16 GDPR): You have the right to obtain the correction of inaccurate personal data or completion of incomplete data.
  • Right to Erasure (Article 17 GDPR): You have the right to request the deletion of your personal data, subject to statutory retention obligations that require continued storage.
  • Right to Restriction of Processing (Article 18 GDPR): You have the right to request the restriction of data processing under specific statutory conditions.
  • Right to Data Portability (Article 20 GDPR): You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object (Article 21 GDPR): You have the right to object to the processing of your personal data based on legitimate interests.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a competent supervisory data protection authority in Germany or your EU member state of residence.

6. Data Security Measures

We implement appropriate technical and organizational security measures designed to protect your personal data against accidental loss, unauthorized access, destruction, alteration, or disclosure. While we apply robust administrative and technological safeguards to maintain data protection standards, no internet transmission or electronic storage system can be guaranteed to be invulnerable.

7. Updates to This Privacy Policy

We reserve the right to amend or update this Privacy Policy periodically to reflect changes in legal requirements, regulatory standards, or our operational procedures. The latest version is always published directly on www.moverglide.com.